All orders take 1-3 days to be processed. So your order will be shipped once this is complete.
BAM PANTS, YING SKIRT & YANG PANTS are made to order so please allow 3-5 days for production.
YU FO, SUKI, EL SENZA KIMONO are made to order so please allow 7-14 days for production.
If you require immediate shipping (order will be shipped same day or within 24 hrs) please email to check this is possible and choose the Express Shipping option -orders placed after 13.00 GMT and over the weekends can not be shipped the same day .
Shipping with Processing Times
UK Standard Shipping £7.00
Processing time 2-3 days + Standard First Class Recorded Shipping = 2 - 4 days
UK 1 - 2 day Express Shipping £12.00
Processing time 1-2 days + Next Day Pre 1 PM Shipping = 1 -2 days
UK SPECIAL Express Shipping £25.00
Processing time within 24hrs + Next Day Pre 1 PM Shipping/ Drop off in London same day = approx 1 day
International Standard Shipping £20.00
Production Time 2-3 days + Shipping Tracked and Signed for Service 5-7 working days = 5 -10 days depending on customs clearance
International Express Shipping £40.00
Production Time 1-2 days + Shipping Express service 1-3 working days = 1-3 days depending on customs clearance
All items except custom orders can be exchanged or refunded within 7 days from date of delivery.
If you would like to return or exchange your order please email Info@Heyami.co.uk for the returns address.
You must return at your own cost and your HEYAMI must be in its original condition. Items will be inspected upon arrival and returned to the sender if they do not meet these requirements.
You must return any goods with tracking details so we can follow your parcels journey and ensure it does not get lost.