Processing Times

CHRISTMAS & NEW YEARS ORDER UPDATE - We will aim to ship out all orders within 24hrs. If placed before 2PM GMT they will be shipped the same day on a NEXT DAY DHL EXPRESS SERVICE.



Please Note:

BAM PANTS, YING SKIRT & YANG PANTS are made to order so please allow 3-5 days for production

YU FO, SUKI, EL SENZA KIMONO are made to order so please allow 7-14 days for production.


If you require immediate shipping (order will be shipped same day or within 24 hrs) please email to check this is possible and choose the Express Shipping option -orders placed after 13.00 GMT and over the weekends can not be shipped the same day

Shipping with Processing Times

All orders take 1-3 days to be processed. So your order will be shipped once this is complete. 

UK Standard Shipping £6.50 

Processing time 2-3 days + Standard First Class Recorded Shipping = 2 - 3 days 

UK 1 - 2 day Express Shipping £12.00

Processing time 1-2 days + Next Day Pre 1 PM Shipping =  1 -2 days 

UK SPECIAL Express Shipping £25.00

Processing time within 24hrs + Next Day Pre 1 PM Shipping/ Drop off in London same day = approx 1 day

International Standard Shipping  £25.00

Production Time 2-3 days + Shipping Tracked and Signed for Service  5-7 working days = 5 -7 days depending on customs clearance

International DHL Express Shipping £40.00

Production Time 1-2 days + Shipping Express service  1-3 working days = 1-3 days depending on customs clearance

Overnight Shipping service  £85.00

Shipped within 24hrs on an overnight service. Guaranteed within 24-48hrs!


All items except custom orders can be exchanged or refunded within 7 days from date of delivery.

If you would like to return or exchange your order please email for the returns address.


You must return at your own cost and your HEYAMI must be in its original condition. Items will be inspected upon arrival and returned to the sender if they do not meet these requirements.


You must return any goods with tracking details so we can follow your parcels journey and ensure it does not get lost.